Shipping policy

SHIPPING POLICY Last updated: June 2026

SHIPPING ZONES

We currently ship worldwide. All orders are fulfilled and shipped from our international warehouse.

PROCESSING TIME

Orders are typically processed within 1–2 business days. You will receive a confirmation email with your tracking number as soon as your order has shipped.

DELIVERY TIMEFRAMES

Standard shipping: 5–8 business days

Please note that delivery times may vary during peak periods, public holidays, or periods of high demand.

ORDER TRACKING

All shipments include tracking. You will receive an email with your tracking number as soon as your order is on its way. You can use that number to track your package directly on the carrier's website.

INCORRECT ADDRESS

Please ensure that your shipping address is correct and complete before placing your order. Riverwell is not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer.

DELAYS OR ISSUES

While we do everything possible to ensure timely delivery, Riverwell is not responsible for delays caused by the carrier, weather conditions, or any other unforeseen circumstances. If your order appears to be significantly delayed, please contact us at contact@tryriverwell.com and we will do our best to assist you.