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TERMS OF SERVICE Last updated: June 2026
These Terms of Service ("Terms" or "Agreement") govern your use of the Riverwell website and online store (the "Site"), operated by Riverwell ("we," "us," "our").
By accessing, browsing, or placing an order on the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not accept these Terms in their entirety, you are not authorized to use the Site or purchase any products.
1. USE OF THE SITE
You represent that you are of legal age in your jurisdiction and legally capable of entering into a binding contract. You agree to use the Site only for lawful purposes and in accordance with these Terms.
2. PRIVACY AND SECURITY
Our Privacy Policy governs how we collect, use and protect your personal information. By using the Site, you consent to the collection and use of your data as described in that policy.
3. GENERAL CONDITIONS AND USER CONDUCT
You agree not to:
We reserve the right to terminate your access in the event of any violation of these Terms.
4. PRODUCTS FOR PERSONAL USE ONLY
All products are intended for personal use only. We reserve the right to cancel orders that appear to be placed by resellers or distributors.
5. NO MEDICAL ADVICE
Riverwell products are not medical devices and do not treat or cure any condition. They are intended for adult use only. Please consult a healthcare professional if needed. These statements have not been evaluated by the Food and Drug Administration (FDA).
6. MODIFICATIONS TO THE SITE AND PRICES
We reserve the right to modify the Site, products and prices at any time without prior notice.
7. PAYMENT
All prices are displayed in US Dollars (USD). You confirm that your payment method is valid and authorized.
8. ORDERING, SUBSCRIPTIONS AND CANCELLATIONS
We may cancel orders at our discretion. Subscriptions automatically renew unless cancelled at least 24 hours before the next billing cycle. To cancel your subscription, log into your account dashboard or contact us at contact@tryriverwell.com
9. SHIPPING
We ship within the United States. You are responsible for providing accurate and complete shipping information. Riverwell is not responsible for delays caused by the carrier or incorrect addresses provided by the customer.
10. DELIVERY CONFIRMATION
Once an order is marked as "delivered" by the carrier, we are not responsible for non-receipt claims. If you believe your package was lost or stolen, please contact us and we will do our best to assist you.
11. MONEY-BACK GUARANTEE
We offer a 60-day money-back guarantee on first orders. Contact us at contact@tryriverwell.com within 60 days of delivery to request a refund. Refunds are subject to our Return Policy conditions.
12. RETURNS AND REFUND POLICY
Products must be unopened, unsealed and in their original packaging. Please refer to our full Return Policy for detailed instructions. Contact: contact@tryriverwell.com
13. SOCIAL MEDIA
Content posted by users on our social media channels does not reflect our opinions or positions. We reserve the right to remove or block any content at our discretion.
14. DISCLAIMER OF WARRANTIES
We provide products and services "as is" without warranties of any kind, either express or implied. Use of the Site and products is at your own risk.
15. LIMITATION OF LIABILITY
Riverwell shall not be liable for any indirect, incidental, special or consequential damages. Our maximum liability is limited to the amount paid for the order in question.
16. DISPUTE RESOLUTION AND ARBITRATION
Any dispute arising out of or relating to these Terms or your use of the Site shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association (AAA). You waive your right to a jury trial or participation in a class action lawsuit. This arbitration agreement is governed by the Federal Arbitration Act.
17. INDEMNIFICATION
You agree to indemnify and hold harmless Riverwell, its officers, directors, employees and agents from any claims, damages, losses or expenses arising from your misuse of the Site or violation of these Terms.
18. THIRD-PARTY LINKS
We are not responsible for the content or practices of any third-party websites accessible via links on our Site.
19. TESTIMONIALS AND SUBMISSIONS
By submitting reviews, photos or other content, you grant Riverwell a non-exclusive, royalty-free, perpetual license to use that content for marketing and promotional purposes.
20. DMCA AND INTELLECTUAL PROPERTY
To report a copyright infringement, please contact:
Riverwell — contact@tryriverwell.com
Include: your contact information, details of the work concerned, the URL of the alleged infringement, a good faith statement, and your signature.
21. ELECTRONIC COMMUNICATIONS
By using the Site, you consent to receive communications from us electronically, including emails and notifications related to your account and orders.
22. ASSIGNMENT
You may not assign your rights under these Terms. We may assign our rights without restriction.
23. NO WAIVER
Our failure to enforce any provision of these Terms shall not constitute a waiver of that right.
24. SEVERABILITY
If any part of these Terms is found to be unenforceable, the remaining provisions shall continue to apply in full force and effect.
25. TERMINATION
We may terminate your access to the Site in the event of a violation of these Terms. Certain provisions of these Terms shall survive termination.
26. ENTIRE AGREEMENT
These Terms and our Privacy Policy constitute the entire agreement between you and Riverwell with respect to your use of the Site.
27. CONTACT
Questions? Contact us at:
contact@tryriverwell.com